FAQ

Frequently Asked Questions

Everything you need to know about our design bundles and services. Can’t find your answer? Contact us.

What file formats are included in the design bundles?

All our design templates come in multiple formats including Adobe Illustrator (AI), Photoshop (PSD), PNG, and SVG. This ensures you can edit them with your preferred design software. Some templates also include Canva-compatible versions for easy online editing.

Can I customize the templates with my own brand colors and fonts?

Absolutely! All templates are fully editable. You can change colors, fonts, images, text, and layouts to match your brand identity. The Brand Style Guide template included in our bundles will help you define your visual standards before customizing.

What’s the difference between the Branding Essentials Kit ($103) and the Creative Design Starter Pack ($159)?

The Branding Essentials Kit ($103) focuses on core brand identity: logo templates, social media graphics, brand style guide, and business cards. The Creative Design Starter Pack ($159) expands on that with social media post templates, email headers, website banners, and a color palette & font pairing guide. It’s ideal for businesses that need a complete online presence.

How does the money-back guarantee work?

We offer a 30-day money-back guarantee on all purchases. If you’re not satisfied with your design bundle for any reason, simply contact us within 30 days of purchase and we’ll issue a full refund. No questions asked.

Do I get instant access after purchase?

Yes! After completing your purchase, you’ll receive instant access to download all template files. A download link will be sent to your email, and you can also access your files from your account dashboard at any time.

Can I use these templates for client projects?

Yes, our templates come with a commercial license that allows you to use them for both personal and client projects. However, you cannot resell or redistribute the templates themselves. Each license covers one business or brand.

What software do I need to edit the templates?

Depending on the format, you can use Adobe Illustrator, Adobe Photoshop, or Canva (for compatible templates). Most templates are designed to be beginner-friendly, so even if you’re not a professional designer, you’ll be able to customize them easily.

Do you offer custom branding services?

Yes! In addition to our template bundles, we offer custom branding services for businesses that need a more tailored approach. Contact us through our contact page to discuss your specific needs and get a custom quote.

What is the early buyer bonus included in the Creative Design Starter Pack?

Early buyers of the Creative Design Starter Pack receive an exclusive bonus package that includes additional social media story templates, a presentation slide deck template, and a letterhead design. This bonus is available for a limited time only.

How do I get support if I need help with the templates?

We provide email support for all customers. Simply reach out to hello@designsigma.com with your question and we’ll respond within 24 hours during business days. We also include helpful guides and tutorials with each bundle to help you get started.

Still Have Questions?

We’re here to help. Reach out and our team will get back to you within 24 hours.